Employee Assistance Programme
Delivered in partnership with Wisdom Wellbeing.
- 24/7 Confidential helpline, 365 days a year
- Up to 12 Structured counselling sessions per issue
- £10.85 Average return for every £1 invested
How can we support your people?
Every organisation is different. That’s why we offer flexible wellbeing solutions ranging from comprehensive Employee Assistance Programmes (EAPs) to individual counselling and specialist psychological services through our trusted partner, Wisdom Wellbeing.
As one of the UK’s leading employee wellbeing providers, Wisdom Wellbeing supports millions of employees and is rated Excellent on Trustpilot — giving you confidence that your people receive high-quality, professional support when they need it most.
Supporting employee wellbeing isn’t just about responding when problems arise. Our EAP helps you build a healthier, more resilient workplace through confidential counselling, practical advice and expert guidance for both employees and managers — strengthening your duty of care while reducing absence.
Wellbeing support has never mattered more
2024/25 — Office for National Statistics
The UK EAP Professionals Association
Rated Excellent on Trustpilot
Professional support without a full EAP
Many organisations need support for a specific employee but aren’t ready to introduce an organisation-wide EAP. Through our partnership with Wisdom Wellbeing, we can arrange structured counselling on an individual basis, providing fast access to professional support when it’s needed most.
We can pre-authorise up to six structured counselling sessions, delivered remotely or face-to-face by qualified counsellors — with onward referral to specialist services where short-term counselling isn’t the most appropriate intervention.
- No EAP contract required
- Up to 6 pre-authorised counselling sessions
- Remote or face-to-face delivery
- Fast access to qualified counsellors
- Confidential support for employees
- Access to specialist onward referral pathways where appropriate
Three EAP packages
Every package includes unlimited access to a 24/7, 365 confidential helpline for counselling, legal, financial and medical information — plus cover for partners and dependants within HMRC guidelines.
Core
Our essential package: the 24/7 helpline, up to 6 sessions of structured remote counselling per issue, cCBT, the Wisdom app and web portal, and a management support line.
Peak
Everything in Core, plus up to 10 sessions of remote and in-person counselling, dedicated relationship management and MI reporting, financial wellbeing and leadership coaching, and a place on an accredited Mental Health First Aid course.
Supercare
Our most comprehensive package: everything in Peak, plus up to 12 counselling sessions, Day 1 Active Care for stress-related absence, specialist webinars, a Virtual GP service and dedicated menopause care.
What our customers say
Community Housing has appreciated the support provided by COPE Occupational Health. The service feels caring, understanding and supportive, with a thoughtful approach to our colleagues. COPE’s team are approachable and considerate, offering reassurance and guidance when needed. We value the positive relationship we have built and the way they help us support our team and our colleagues.
We’ve worked with COPE for many years and found their approach to be highly organised and efficient. From the initial referral to the recommendations, it is always smooth and streamlined with no delays. They identify our priorities and outline a clear plan of action between managers and their staff. Regular progress updates ensure managers are kept informed, and any adjustments are handled promptly. COPE offers a dependable and well-structured service for anyone seeking occupational health services.
We have been very pleased with the service provided, and in particular the turnaround times of reports and new starter screening mean that issues can be dealt with very quickly. The quality of advice has been very good, as has the level of customer service, and I’m pleased to recommend their overall service.
The advice COPE gives is specific, helpful and practical. It has enabled us to help employees feel supported and comfortable at work.
We use COPE for OH referrals and new starters. We are very happy with the service they provide and the clarity of the advice they give.
COPE offers a dependable, well-structured service. From referral to recommendation the process is smooth, and their team keep us informed at every stage.
Ready to give your people the right occupational health support?
Speak to our team about management referrals, health surveillance, wellbeing and more — or arrange a walkthrough of the COPE portal.